Frequently Asked Questions

Collections / Deliveries

How does Click & Collect and Deliveries work?

Products stocked in our branches can be ordered for branch collection during branch opening hours. Our vans make daily deliveries within the Devon & Cornwall area.

Need a Same Day Delivery Service?

We have a range of Same Day delivery options available in branch, contact your local branch and they will be happy to explain the options available in your area for this premium service.

Orders

How do I amend an order once I’ve submitted it?

Once you have clicked on ‘submit order’, your order is sent to our branch or warehouse for dispatch or collection. You cannot then amend or cancel the order online.

Please contact the ordering branch to amend your online order.

I already have a Trade Account – can I use this account online?

Yes, your trade terms are already set up online.

You will need access to the G&R Electrical website, email [email protected] to apply for access.

I want to place an order directly with a branch – is it possible to phone it through?

Yes, Simply call any of our branches and they will take care of your order.

What if I can’t find the product I’m looking for?

If you cannot find the product you need online, it doesn’t mean we are unable to locate it for you. Give your local branch a call and they will do all possible to secure the product you require.

Large orders

If you are planning a large project, please contact one of our branches – they will be happy to give you a competitive quote.

How do I view and convert my quotations to an order online?

You can now view all of your quotations within the My Account section, after you have logged in.

To convert your quote to an order, please call your local branch or email [email protected] and include the Quote number.

I use the same product regularly, can I set it as a Favourite?

Yes, you can set products as favourites, click on the STAR in the product (Add to Favourites), add a new category or select an existing one, then click SAVE.

You can view your Favourite products in the My Account section and order directly from there.

Managing your account

I've forgotten my password, what do I do?

On the log in page click ‘password retrieval'. Enter your email address to start the retrieval process.

Can I obtain a copy of my invoice/receipt?

When you have logged on to your account you can click on the Account Transaction link in on the left of home screen. A list of your invoices will be displayed, click the Copy Inv tab

How do I change my contact details?

Please contact your local branch to amend any contact details.

How do I change my email address?

Please contact your local branch to amend your email address.

Returns

How do I return an item?

Hopefully you won't need to return an item. However, if you do, it is our aim to make the process as simple as possible, when a product is not what you ordered or faulty.

Please contact your local branch to arrange a product return

Advice

Where can I go for technical support or product advice?

Please contact any of our branches.